Privacy Policy
At Bella Plastic Surgery Pty Ltd, we are committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit and interact with our website. We value the privacy of your personal information and adhere to the highest standards of protection. This policy will be continuously assessed and updated in line with legal requirements, new technologies, business practices, and the needs of our consumers.
Privacy Act 1988, Health Privacy Regulations, and NSW Laws
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) which govern how we manage your personal information. As a Plastic Surgery Clinic, based in New South Wales (NSW), we are also governed by the Health Records and Information Privacy Act 2002 (NSW), which regulates the collection, storage, and handling of personal health information in NSW. These laws and regulations are designed to protect your privacy and ensure that your personal and health information is handled responsibly.
Additionally, we adhere to the guidelines set by the Office of the Australian Information Commissioner (OAIC) and the NSW Information and Privacy Commission (IPC) to ensure that we meet industry best practices in the management and protection of personal and health data.
What Information Do We Collect?
When you visit our website, we may collect two types of information: personal information you choose to provide, and website usage information gathered on an aggregate basis as you navigate through the site.
When you register for any of our services or newsletters, we may collect personal details such as your name, address, and the procedures you’re interested in. If you choose to correspond with us via email, we may retain the content of your messages, your email address, and our responses. We treat these email communications with the same level of protection as information received through other means such as phone or mail, and we ensure the security of your communications through our IT system protections.
By registering or communicating with us via email, you consent to the use of your information for the purposes of providing services related to your commercial relationship with us. If you wish to stop receiving communications such as promotional offers or information on new services, you can unsubscribe at any time through the opt-out features in our communications.
In addition to the personal information you provide, we also collect website usage information. This includes data such as the date and time of visits, pages viewed, time spent on our website, and the websites visited before and after browsing our site. We collect this information through standard web technologies like cookies and web server log files. Cookies are small text files that store data about your visit, and web server logs track how you interact with our site. While these technologies provide aggregate information on usage patterns, they do not collect personally identifiable information unless you provide it directly.
CCTV Footage
At Bella Plastic Surgery Pty Ltd, we use Closed-Circuit Television (CCTV) cameras for security purposes throughout our clinic. CCTV footage is recorded to enhance the safety and security of employees, patients and other visitors, and to monitor and record incidents or suspicious activity.
CCTV footage is collected and stored securely for a reasonable period of time, in accordance with applicable laws, including the Privacy Act 1988 and the Health Records and Information Privacy Act 2002 (NSW). The footage may be accessed by authorised personnel only and may be used as part of our security procedures, to investigate incidents, or to assist law enforcement if required.
We do not collect personal information through CCTV unless it is necessary for security or safety reasons. We make every effort to ensure that CCTV cameras are used responsibly and that the recordings are protected against unauthorised access, alteration, or misuse.
How Do We Use the Information That You Provide?
We use your personal information primarily for the purpose of delivering the services you request, monitoring the usage of our services, improving our offerings, and personalising your experience on our site. This includes tailoring our website’s content, layout, and services to better meet your needs. Your personal information is also used for administrative purposes, such as billing and communication about your appointments or procedures.
We may occasionally use the information we collect to notify you about important changes to our website, new services, surgery information and non-surgical treatment offers we believe you may find valuable. You have the option to opt-out of receiving these notifications at any time. However, we do not share, sell, lend, or lease your personal information to third parties unless required by law or as necessary to process your transactions.
What Are Cookies?
A cookie is a small text file that is stored on your device when you visit a website. It contains data that helps the website identify your device and personalise your experience. Cookies allow us to distinguish you from other users, making it easier for you to navigate the website and improving the overall user experience. Cookies also help us track the pages you visit, which allows us to better understand the usage patterns and optimise our site accordingly.
You can adjust your browser settings to block or refuse cookies, although doing so may impact the functionality of some areas of our website. If you choose not to accept cookies, you may not be able to access certain services or features of our site.
IP Addresses
When you visit our website, your IP address (a unique identifier assigned to your device) is automatically collected by our web server. This is standard practice for all websites and is used to track data such as the pages you visit, which helps us analyse traffic and improve our site. Your IP address is not personally identifiable information and is used only for the purpose of monitoring website usage.
Sharing and Selling Information
We do not share, sell, lend, or lease any of the information that uniquely identifies you, such as your email address or personal details, with third parties. Your information will only be shared when necessary to process your transactions or provide the services you have requested. Additionally, we may share aggregate information (which does not identify you personally) to analyse website performance and improve user experience.
How Can You Access and Correct Your Information?
You have the right to access your personal information that we collect and maintain. If you wish to review, correct, or update the information we hold about you, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. If, for any reason, we cannot provide access to your information, we will notify you and explain the reason.
Legally Compelled Disclosure of Information
We may be required to disclose your personal information if we believe, in good faith, that it is necessary to comply with a legal obligation, protect our rights or the safety of others, or enforce our Terms of Service. We will make such disclosures only in accordance with applicable laws, including the Privacy Act 1988, the Health Records and Information Privacy Act 2002 (NSW), and other relevant health information regulations in NSW.
Links to Other Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your information.
Your Consent
By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or submitting personal information to us.
Data Security
We are committed to protecting your personal information and have implemented physical, electronic, and managerial procedures to safeguard it. Your data is stored on secure systems within Australia, and we take all necessary steps to prevent unauthorised access, loss, or misuse of your information. Please note that while we take precautions to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but strive to maintain a high level of protection.
Choice/Opt-In/Opt-Out
You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly at [email protected]. Upon unsubscribing, we will discontinue sending you further marketing communications.
Children’s Privacy
Our website is not intended for children under the age of 14, and we do not knowingly collect or maintain personal information from children. If you are a minor, please obtain permission from a parent or guardian before providing any personal information on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this policy, we will notify you by email (if you have provided consent to receive such communications) or by posting the revised policy on our website. Any changes will be effective immediately upon posting, and your continued use of our website after such changes constitutes your acceptance of the new policy.
Complaints
If you believe your privacy has been breached, please contact our Practice Manager immediately. We may request that you submit your complaint in writing to assist with a thorough investigation. We will respond to your complaint within 30 days. If you are unsatisfied with our response, you may contact the NSW Information and Privacy Commission (IPC) or the Office of the Australian Information Commissioner (OAIC).
You can contact the NSW Information and Privacy Commission on:
- Phone: 1800 472 679
- Website: www.ipc.nsw.gov.au
Alternatively, you can contact the OAIC at:
- Phone: 1300 363 992
- Website: www.oaic.gov.au
Contact Us
For any questions regarding this Privacy Policy or to make inquiries about your personal information, please contact us at:
- Email: [email protected]
- Phone: 1300 373 662
- Address: 29-31 Lexington Drive, Bella Vista, New South Wales, 2153